CP

Chris Pidcock

Chief Technical Officer, Speech Technology

Capacity

Edinburgh, Scotland


Contact Information

Email
Unlock
LinkedIn

Company Information

Company
Capacity
Industry
information technology & services
Employees
490.0
Seniority
C suite
Annual Revenue
50000000.0
Total Funding
85900000.0
Latest Funding
Series D

Technologies

Salesforce Route 53 Gmail Google Apps Microsoft Office 365 NSOne Outlook Amazon AWS DynECT Mailchimp Mandrill Sendgrid WP Engine Atlassian Cloud Tableau Genesys Cloud CX Platform Hubspot Zendesk StatusPage IO VueJS Thinkific React Webflow Facebook Custom Audiences DoubleClick Conversion Facebook Widget AngularJS YouTube Linkedin Marketing Solutions Marketo Vimeo Clicky Bootstrap Framework Google Tag Manager Google Font API Facebook Login (Connect) Vidyard reCAPTCHA Mobile Friendly Hotjar Adobe Media Optimizer Cedexis Radar Google Play DoubleClick WordPress.org Typekit Google Dynamic Remarketing Google Remarketing Microsoft-IIS Squarespace ECommerce Google AdWords Conversion Google AdSense Google Analytics ASP.NET Intercom Wistia HeapAnalytics JQuery 1.11.1 Uipath SAP Splunk Automation Anywhere Twilio SharePoint Remote AI Alteryx Render Android Python Circle

Keywords

artificial intelligence saas conversational user interfaces machine learning nlp text mining enterprise software information management help desk automation workflows technology natural language processing deep information technology information technology software software development ai-powered automation intelligent virtual agents real-time coaching conversational ai self-service solutions agent enablement workflow automation performance analytics customer insights deflection strategies live support customer engagement automated responses knowledge management security measures api integrations order management automation multi-channel support predictive analytics customer service bots employee onboarding solutions crm integrations task automation sentiment analysis personalized interactions feedback loops chatbot technology ai in customer support voice recognition data-driven insights first call resolution average handle time reduction process optimization support ticket deflection customer interaction optimization sales lead generation training automation hr support solutions it support automation customer satisfaction enhancement ai-driven cx market insights tools chat & email support 24/7 availability call monitoring process improvement strategies automation of repetitive tasks information technology & services computer software enterprises b2b it management

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