Rich Zanatta

EdgeDirector Outlook Zendesk Microsoft Office 365 Salesforce Taleo Cedexis Radar Mobile Friendly Adobe Media Optimizer WordPress.org Vimeo reCAPTCHA Nginx Google Tag Manager IoT Android Remote

federal information technology solutions in alignment with mission customer experience (cx) human-centered design (hcd) federal it solutions devsecops agile development data analytics ai/ml low code/no code mission systems enterprise operations cloud solutions it service management (itsm) cx programs digital transformation user experience (ux) process optimization platforms integration security operations contact center services (ccaas) operational efficiency program management customer engagement cost savings it infrastructure workflow automation performance measurement data governance innovative technology crisis management technology consulting training & mentoring collaboration tools risk management technical support services regulatory compliance strategic planning change management business intelligence continuous improvement service delivery service level agreements (slas) customer success process improvement capability maturity model integration performance metrics client trust government contracting small business support cloud computing enterprise software enterprises computer software information technology & services b2b management consulting analytics