JB

Joram Betgen

Chief Technology Officer

TKC digital

Almere, Flevoland


Contact Information

Email
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Company Information

Company
TKC digital
Industry
information technology & services
Employees
45.0
Seniority
C suite

Technologies

Outlook Oracle Cloud Freshdesk Salesforce Hotjar Apache Mobile Friendly Google Tag Manager AI

Keywords

knowledge management cross channel management crm social community rightnow contact center services customer support marketing branded content strategy design management consulting oracle service cloud knowledge base set up & maintenance ai chatbot it services & it consulting ai customer service kms implementation customer journey mapping data-driven insights ai in customer interaction automation in knowledge management customer experience improvement consistent knowledge sharing knowledge extraction employee knowledge retention performance metrics knowledge hubs ai analysis customer engagement content management system knowledge base development personalized customer experiences ai-powered insights continuous learning knowledge validation effective communication strategies digital transformation customer support solutions ai-enhanced decision making multi-channel support business consultant expertise process optimization content curation customer query resolution seamless information access knowledge taxonomy tech discovery knowledge consistency data accuracy interactive knowledge sharing employee training customer satisfaction analytics client feedback integration knowledge redundancy identification best practices sharing innovative customer solutions customer service excellence data management strategies technology integration customer service automation knowledge assignment data visualization in customer service sales enterprise software enterprises computer software information technology & services b2b communities

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