TR

Tomas Rodriguez Elizondo

Chief Technology Officer

TYT CONTACT CENTER

Monterrey, Nuevo Leon


Contact Information

Email
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LinkedIn

Company Information

Company
TYT CONTACT CENTER
Industry
information technology & services
Employees
640.0
Seniority
C suite

Technologies

Outlook Microsoft Office 365 Amazon AWS Google Maps Mobile Friendly Bootstrap Framework Google Font API Shutterstock Google Tag Manager Google Maps (Non Paid Users) Gusto

Keywords

technology information & media customer service technical support ai solutions generative ai speech analytics text analytics gamification employee experience crm implementation omnichannel support data analysis predictive analytics customer engagement process optimization campaign management iso certification pci dss compliance employee training professional development cost reduction service automation first-call resolution average handle time customer satisfaction nps improvement average speed of answer technical assistance chatbots virtual agents employee retention workforce management cloud solutions data security risk management incident management multichannel integration business process outsourcing cx strategies service personalization quality assurance real-time monitoring continuous improvement client relationship management predictive maintenance customer feedback analysis agent performance metrics response time optimization service recovery strategies predictive customer service information technology & services data analytics enterprise software enterprises computer software b2b cloud computing computer & network security

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