Tomas Rodriguez Elizondo

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technology information & media customer service technical support ai solutions generative ai speech analytics text analytics gamification employee experience crm implementation omnichannel support data analysis predictive analytics customer engagement process optimization campaign management iso certification pci dss compliance employee training professional development cost reduction service automation first-call resolution average handle time customer satisfaction nps improvement average speed of answer technical assistance chatbots virtual agents employee retention workforce management cloud solutions data security risk management incident management multichannel integration business process outsourcing cx strategies service personalization quality assurance real-time monitoring continuous improvement client relationship management predictive maintenance customer feedback analysis agent performance metrics response time optimization service recovery strategies predictive customer service information technology & services data analytics enterprise software enterprises computer software b2b cloud computing computer & network security