Pierre Rossouw

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call recording agent evaluation call analytics voice logging quality assurance compliance call recording ai conversation analytics contact center solutions end-to-end call recording automated compliance redaction data migration multi-platform integration speech-to-text transcription sentiment analysis dashboard analytics call quality monitoring pci dss compliance gdpr compliance hipaa compliance dodd-frank compliance mifid ii compliance conversation insights real-time analytics customer experience management agent performance assessment interaction analytics business risk dashboard call handling efficiency granular search capabilities visual scorecard creator customizable retention policies legal hold features multi-language support cloud-based recording solutions user granular permission settings automated quality assurance cross-platform call recording voice call monitoring video call recording unified communications integrations secure call sharing performance metric tracking automated alerts & notifications call transcription features cloud storage for call data risk management dashboards role-specific insights user-friendly interface actionable business intelligence operational efficiency monitoring cloud-native recording platform redaction of sensitive information compliant call data management advanced playback & tagging