Pedro Costa

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shuttles & special needs transportation services public transport lisbon transportation bus services client support lost & found sustainability customer service ticket validation transportation policies safety standards environmental quality vehicle maintenance route management chauffeur services operating schedules customer feedback public transport accessibility service reliability multi-modal transport urban mobility transportation network passenger comfort ticket issuance freight transport traffic regulations accident prevention employee training community partnership urban transportation planning transport service improvement emergency protocols customer satisfaction energy efficiency natural resource management waste control hazard reduction animal transportation policy bicycle transport handling luggage route optimization customer loyalty programs feedback solicitation reminders commuter information contracted services regional transport integration public safety operation centers service excellence corporate responsibility transportation/trucking/railroad environmental services renewables & environment