Danilo Santos

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it services & it consulting service desk it service management project management business process management itil implementation it governance cobit framework glpi management shared services center electronic inventory management ocs inventory fusioninventory tools strategic planning process automation workflow management business process mapping performance indicators continuous improvement resource management it asset management change management incident management problem management service catalog management client support services risk analysis compliance management service level agreements business continuity planning network discovery it infrastructure service integration efficiency optimization cost reduction strategies process documentation enterprise resource planning corporate governance team development user experience enhancement maintenance management process control service deployment data synchronization system integration communication management internal customer relationship it monitoring tools centralized operations management process standardization supporting software solutions information technology & services productivity enterprise software enterprises computer software b2b