John Diluna

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service design strategy business process improvement data science policy analysis design change management strategic communications organizational capability building program management operations customer experience human centered design employee experience business consulting & services government services cx human-centered design contracting solutions trust-building performance improvement agile transformation data analysis organizational change project management stakeholder engagement service optimization government contracting veteran services federal agencies service delivery efficiency qualitative research quantitative data service design strategy customer satisfaction user needs assessment service excellence cross-functional collaboration risk management value-based services cmmi-svc customer-driven services social impact innovation in government public sector consulting training & development mission-focused services collaborative problem-solving workforce development transformation strategies performance metrics government accountability service quality strategic communication impact measurement service management management consulting data analytics productivity