Mark Stephenson

Route 53 Microsoft Office 365 Freshdesk Salesforce

defect repair resolution software saving time by not using spreadsheets email keeping costs to a minimum construction customer care secure collaborative platform nominate subcontractors to respond repair clear responsibility & full accountability customer service best practice award winning platform construction sector expertise saas contech proptech customer success integrations data analytics collaboration change management user adoption software development defect management repair management contractor portals live activity feed digital workflows digital libraries digital sign off reporting audits & inspections resident portal complaints module premium scheduling configurable forms defect costs analysis customer service construction software aftercare teams automated workflows data integration real-time updates document digitization project management kpi tracking customer satisfaction service efficiency issue resolution performance metrics communication tools collaboration platform subcontractor management paperless processes issue tracking user-defined instructions job scheduling digital evidence capture workflow automation defect reporting customer feedback status visibility risk mitigation audit trails construction compliance real-time dashboards contractor performance analysis task prioritization project updates inspections management service transparency data security computer software information technology & services enterprise software enterprises b2b productivity computer & network security