Mike Nucci

Salesforce Route 53 Sendgrid Gmail Marketo Google Apps Microsoft Office 365 Amazon AWS StatusPage IO OneTrust React Redux Webflow Datadog MongoDB Hubspot Zendesk WordPress.org Google Analytics ShareThis Linkedin Marketing Solutions Google Font API Wistia Google Tag Manager DoubleClick Conversion Intercom Facebook Custom Audiences Facebook Widget reCAPTCHA Google Dynamic Remarketing YouTube AdRoll DoubleClick Mobile Friendly Facebook Login (Connect) Desk.com FullStory Remote Reviews AI Gong IoT React Native Basis

customer experience quality assurance auto qa qa reporting coaching platform ai analysis rootcauseanalysis customer service enterprise software software information technology software development customizable scorecards coaching workflows automated qa workflows performance dashboard screen capture transcriptions root cause analysis performance insights calibration workflows agent performance voice of the customer data loss prevention bpo management customer support ai platform chatbot qa compliance reporting metrics visualization continuous improvement agent coaching training qa feedback loop engagement metrics kpi tracking user satisfaction compliance qa fraud detection content moderation digital auditing agile qa data analytics predictive analytics workforce optimization performance improvement sales qa real-time feedback user governance agent engagement scalability solutions integration capabilities enterprise solutions multi-channel support automated grading feedback automation enterprises computer software information technology & services b2b computer & network security