NJ

Nicola Jordaan

Chief Executive Officer | CEO

Genii Ai & Analytics

Cape Town, Western Cape


Contact Information

Email
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LinkedIn

Company Information

Company
Genii Ai & Analytics
Industry
information technology & services
Employees
80.0
Seniority
C suite
Latest Funding
Series B

Technologies

Outlook Gravity Forms Bootstrap Framework Mobile Friendly reCAPTCHA Google Font API Vimeo Nginx Cloudinary YouTube WordPress.org Apache Google Analytics Google Tag Manager AI Remote

Keywords

performance dashboards contact centre analytics interaction intelligence conversational analytics actionable insights call centre insights bpo insight speech analytics call centre software software development genai managed analyst services customer engagement customer insights root cause analysis upgrading qa data-driven decisions performance improvement business transformation customer journey analysis deep conversational analytics automation insights-as-a-service quality assessors training operational efficiency analytics integration diagnostics hidden patterns tailored solutions continuous improvement agent performance insights voice data analysis process optimisation client success stories industry benchmarks contact centre solutions comprehensive reporting flexible pricing customer behaviour analysis sales optimization retention strategies collections improvement live session training advanced analytics techniques trend identification performance metrics scalability unbiased assessment expertise & best practices technology infrastructure market leadership business operations support visualisation tools dashboard reporting information technology & services

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