PL

Paul Lively

Chief Operating Officer (COO)

Forrester FeedbackNow

Santa Monica, California


Contact Information

Email
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LinkedIn

Company Information

Company
Forrester FeedbackNow
Industry
information services
Employees
35.0
Seniority
C suite
Latest Funding
Series A

Technologies

Route 53 Mimecast Outlook Microsoft Office 365 Hubspot Pantheon DigitalOcean Sage Intacct Google Dynamic Remarketing Linkedin Marketing Solutions Google Font API OpenSSL Google Tag Manager Hotjar Nginx DoubleClick Mobile Friendly DoubleClick Conversion YouTube Apache Vimeo Varnish WordPress.org

Keywords

customer satisfaction passenger satisfaction employee satisfaction data analysis touch points analysis customer experience improvement passenger experience improvement employee satisfaction improvement operations realtime feedback operational improvement real-time insights customer feedback operational efficiency sentiment analysis custom solutions live heatmaps alerts air travel solutions cleaning operations healthcare feedback customizable buttons people counters noise management foot traffic monitoring patient experience data analytics service excellence feedback collection instant measurement trend identification action optimization cleanliness tracking customer journey waiting times staff communication food quality predictive analytics real-time alerts touchless feedback hospital management customer interactions point-of-sale insights data-driven decisions operational optimization venue management anonymous feedback cleaning schedules response rates digital feedback feedback technology customer loyalty hcahps scores real-time dashboards staff alerts trend analysis customer experiences customizable solutions data integration information technology & services enterprise software enterprises computer software b2b

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