Grant Salmon

DNS Made Easy

mystery shopping customer feedback surveys brand audits retail promotion audits retail compliance audits employee engagement surveys competitor benchmarking mobile surveys reporting insight analytics bespoke programme design complex programme management fieldwork operation global capabilities iso9001 quality assurance customer experience management cx social media listening voice of customer customer experience cx management brand compliance audits self-assessment tools employee engagement cx analytics digital transformation omnichannel capabilities real-time performance reports action planning customer journey insights commercial audits surveys & feedback data analysis customer service standards frontline performance reporting platforms kodo cx platform enterprise solutions customer satisfaction customer loyalty b2b services b2c services analytical insights global coverage iso 9001 certified evaluation programs actionable insights cx framework customer behavior assessment trends analysis online assessment real-time tracking feedback capture business intelligence retail assessments service delivery measures training evaluators evaluating customer interactions consumer preferences experience optimization performance tracking data-driven strategies continuous improvement cross-channel evaluation data analytics analytics information technology & services