RR

Rachel Robinson

Chief Operations Officer

Forethought

San Francisco, California


Contact Information

Email
Unlock
LinkedIn

Company Information

Company
Forethought
Industry
information technology & services
Employees
120.0
Seniority
C suite
Annual Revenue
10000000.0
Total Funding
91649999.0
Latest Funding
Series C

Technologies

Salesforce Cloudflare DNS Gmail Google Apps Microsoft Office 365 Zendesk Amazon AWS CloudFlare Hosting Digital Ocean Spaces Appcues React Redux StackAdapt The Trade Desk Webflow Greenhouse.io DoubleClick Facebook Widget Bizible Bing Ads WordPress.org Google Tag Manager Google Dynamic Remarketing Hotjar Facebook Login (Connect) Facebook Custom Audiences Cedexis Radar Vidyard Hubspot Google Analytics Bootstrap Framework Gravity Forms Adobe Media Optimizer YouTube Qualtrics Mobile Friendly DoubleClick Conversion Vimeo Google Font API Linkedin Marketing Solutions Remote AI

Keywords

ai nlp customer support customer success help desk management nlu machine learning customer experience natural language understanding natural language processing artificial intelligence automation customer operations help desk integration customer service software development customer support ai cx automation ai agent triage automation predictive routing sentiment analysis knowledge management ticket resolution ai copilot multi-channel support conversational ai task automation scalable support solutions repetitive task automation customer experience optimization support ticket management employee productivity self-serve resolution ai-generated workflows csat improvement first response time reduction ai performance tracking integration with helpdesks real-time insights generative ai customizable support solutions ai for e-commerce ai for saas ai for fintech automated ticket tagging customer intent detection api integration intelligent workflow proactive customer insights data security iso compliance automated spam detection ai for travel industry ai-enhanced customer engagement knowledge base integration service level management ai-driven analytics agent support tools conversational escalation handling performance metrics dashboard real-time ticket tracking customer retention strategies ai solution implementation customer support automation customer experience (cx) autonomous resolution intelligent ticket routing ai training agent assistance e-commerce saas (software as a service) fintech integration capabilities time-to-resolution customer satisfaction (csat) workflow optimization data privacy self-service capabilities insights & analytics digital-first support market share customer demographics ai-driven solutions productivity enhancement customer retention seamless integration enterprise solution information technology & services computer & network security consumer internet consumers internet finance technology financial services

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