Richard Smullen

Cloudflare DNS Gmail Google Apps Amazon AWS StatusPage IO Hubspot WP Engine Appcues Create React App Webflow Vimeo Adobe Media Optimizer DoubleClick Conversion Cedexis Radar Hotjar DoubleClick Mobile Friendly Google Analytics Facebook Custom Audiences Google Tag Manager Facebook Login (Connect) WordPress.org Google Font API Nginx Facebook Widget Bing Ads Google Dynamic Remarketing Linkedin Marketing Solutions Remote AI

conversational ai contact center transformation messaging security scalability customer service digital engagements b2c engagement automation conversational interface api integrations rpa natural language understanding user authentication ai deployment digital transformation customer care customer communication transactional messaging machine learning customer experience enterprise software saas artificial intelligence information technology software deep information technology software development omnichannel ai automated customer support self-service portal chatbots microapps digital assistant task-oriented ai claims management order management account management analytics continuous learning workflow automation customer engagement multi-channel support personalized interaction real-time insights operational efficiency customer satisfaction cost reduction live agent support ai-powered solutions scalable contact center integration with existing systems customer journey optimization customizable interfaces rapid issue resolution proactive support loyalty program management subscription management feedback management ivr deflection language translation agent escalation payment processing customer lifecycle management troubleshooting product recommendations employee satisfaction performance metrics revenue growth crm integration personalized recommendations omni-channel experience complex workflow automation brand loyalty customer retention information technology & services enterprises computer software b2b