Peter Sperry

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call center auto dialer contact center customer service customer experience automotive marketing dealerships bdcs data management campaign management communication management automotive software smart dialer software development automotive bdc software bdc process management workflow automation customer communications data management software smart campaigns call center software sales communication service communication data accuracy agent productivity crm integration telemarketing customer retention business development center omnichannel campaigns follow-up automation customer interaction management lead management voicemail campaigns tcpa compliance inbound call management outbound call management data normalization customer history tracking call analytics performance reporting lead conversion rates multi-channel marketing contact center efficiency automated follow-ups customer engagement solutions bidirectional communication call queue management heatmap technology campaign prioritization task automation sales & service efficiency auto industry software custom email campaigns data de-duplication customer journey mapping visibility in call processes seamless customer experience strategic communication management bdc training solutions integration with dms & crm easy communication tools information technology & services