Roope Makela

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strategy & governance sourcing & vendor management project management service management change management management of erp implementation programs & projects it service management technology consultancy crm implementation operating model digital transformation business design customer experience hr technology data analytics organizational change management service integration & management servicenow sap salesforce oracle integrations transformation generative ai it services & it consulting business technology service automation platform implementation no-code solutions low-code development transformation capability servicenow partner salesforce integrations sustainability in technology enterprise saas solutions mid-sized enterprises agile transformation business optimization data governance transformation standards co-creation workforce empowerment human-centered design employee training programs cloud erp solutions it strategy consulting open source framework process automation digital strategy development ai-powered solutions enterprise service management (esm) agility in business technology capability building best practice methodologies business process redesign dedicated transformation services continuous improvement processes technology risk management b2b technology solutions stakeholder engagement cross-functional team collaboration innovation in technology services customer-focused technology solutions performance management expertise in business platforms competitive advantage through technology business technology transformation sustainable value low-code solutions no-code platforms sap s/4hana erp services it management service integration public sector solutions automation technology strategy mid-sized growth companies large enterprises customer satisfaction technology-enabled business value industry best practices agile development customer care operational efficiency data management hr solutions chatbots digital experience nordic region business outcome-based results transformation capabilities technology leadership partnership mindset competitive advantage innovation customer demographics service lifecycle management productivity information technology & services