SF

Shawna Fisher

Chief Operating Officer

Help Scout

Charleston, South Carolina


Contact Information

Email
Unlock
LinkedIn

Company Information

Company
Help Scout
Industry
information technology & services
Employees
270.0
Seniority
C suite
Annual Revenue
34500000.0
Total Funding
13683947.0
Latest Funding
Series B

Technologies

Route 53 Gmail Outlook Google Apps MailChimp SPF Microsoft Office 365 Helpscout Cloudflare DNS CloudFlare Hosting Amazon AWS StatusPage IO Digital Ocean Spaces Netlify Typeform GitHub Hosting Hubspot Salesforce Mixpanel Taboola Newsroom Chartbeat React Redux Google Tag Manager Jotform Mobile Friendly WordPress.org DoubleClick Conversion Trustpilot Cedexis Radar Litmos Google Font API Google Analytics Google Plus Google Play HeapAnalytics YouTube Adobe Media Optimizer iTunes Wistia DoubleClick Google Dynamic Remarketing Vimeo reCAPTCHA Drip Net-Results Facebook Conversion Tracking Canvas by Instructure Shutterstock Cornerstone On Demand Cloudinary Yahoo Analytics Gravity Forms Formstack LiveChat Krux Formsite SurveyMonkey Google AdSense Zoho CRM Apple Pay GoSquared JQuery 1.11.1 Webex Facebook Custom Audiences Facebook Widget Zendesk GetFeedback Constant Contact Visual Website Optimizer Bing Ads Jobvite Magento DocuSign AT Internet Scene7 Qualtrics Amadesa Open AdStream (Appnexus) Taboola Multilingual MailChimp Yelp Cvent Facebook Login (Connect) Google AdWords Conversion MemberClicks Stripe Mindbody Google Remarketing Pardot Reviews.co.uk Workday Recruit Zopim Active Campaign Desire2Learn / Brightspace Klarna ON24 Eventbrite Lever Intelligent Demand BigCommerce Paypal iContact Hotjar GoToWebinar Intercom Media.net Peerius Dropbox SilkRoad Greenhouse.io InfusionSoft Disqus Android Remote AI

Keywords

web applications email cloud help desk customer support customer service shared inbox knowledge base live chat customer experience crm customer support tools group email enterprise software software information technology technology information & internet live chat software self-service help center ai tools email management proactive messaging insights & analytics omnichannel support help desk software email automation team collaboration integration with apps customer data management productivity features help scout blog guides & tools customer success stories reporting & analytics customer satisfaction workflows real-time support seamless communication mobile support telegram integrations ticket management customer relationship management personalized service customer engagement team management response time metrics customer service automation feedback tools help desk integration performance insights support ticket system instant customer replies customer interaction management self-service options help scout solutions customer insight analytics streamlined support help documentation ai-driven support features support strategy optimization team productivity boost customer journey analysis multi-channel support automation ai features saas scalability user-friendly collaboration customer-centric proactive support personalized communication e-commerce healthcare manufacturing education local government logistics remote work b corporation community equity customer retention integration customer feedback support automation customer relationships simplicity growth-oriented small business enterprise solutions customer personas targeted messaging customer portal documentation management customer service excellence sales enterprises computer software information technology & services b2b consumer internet consumers internet health care health wellness & fitness hospital & health care mechanical or industrial engineering

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