Jon Patton

Route 53 Amazon SES Gmail Pardot Google Apps MailChimp SPF Microsoft Office 365 Mixpanel React Redux MongoDB ExactTarget Hubspot Zendesk StatusPage IO Salesforce AI Remote

contact center software cloud communications cloud contact center customer experience call center software customer experience management sales enablement software customer service support enablement software customer engagement technology software telecommunications information technology software development ccaas contact center digital engagement agent experience automation analytics insights usability ai cloud platform omnichannel communication self-service customer satisfaction data security integration real-time monitoring agent empowerment flexible pricing workflow automation sentiment analysis interaction summarization customer journey customer data predictive forecasting workforce management live support task automation communication channels data analytics performance management cloud-native scalability low-code high availability agent training crm integration customer interactions business outcomes automated workflows service level management customer retention resource optimization customer insights risk management data compliance telephony services business intelligence reliable performance information technology & services computer & network security