TC

Tonya Coker

Chief Operations Officer

OutPLEX


Contact Information

Email
Unlock
LinkedIn

Company Information

Company
OutPLEX
Industry
outsourcing/offshoring
Employees
310.0
Seniority
C suite
Annual Revenue
35000000.0

Technologies

SendInBlue Outlook DigitalOcean Pantheon Hubspot WordPress.org Linkedin Marketing Solutions LivePerson Monitor Ubuntu reCAPTCHA Google Dynamic Remarketing CrazyEgg Apache Google Analytics YouTube Google Tag Manager DoubleClick DoubleClick Conversion Mobile Friendly Avaya 8x8 Vonage Twilio AI

Keywords

live chat email call centers sms technical support chat bot back office digital messaging digital transformation conversational ai ivr messaging automation outsourcing & offshoring consulting voice services customer experience outsourcing cxaas business process outsourcing ai in customer service customer engagement solutions digital channels omnichannel solutions messaging automation ivr solutions self-service bots live agent support sms messaging social media messaging chatbots client retention customer satisfaction data insights cost reduction quality assurance marketing research back office support remote agents 24/7 support client analytics telehealth solutions hipaa compliance real-time communication sales support financial services cx healthcare cx solutions e-commerce support customer intents analysis quality metrics tech integration services custom software development cross-selling opportunities upselling techniques customer journey optimization call center automation interactive voice response employee training programs cloud services integration it support solutions performance management customer experience voice solutions outsourced customer service multi-channel messaging apple business chat whatsapp voice automation ivr deflection cost savings operational efficiency pci dss gdpr diversity equity employee satisfaction fortune 500 global brands e-commerce telecommunications healthcare ai automation customer engagement software development training industry-specific solutions technology integration innovative technology skilled agents customer insights global reach nearshore services professional services information technology & services outsourcing/offshoring b2b consumer internet consumers internet health care health wellness & fitness hospital & health care professional training & coaching

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