Giles Cook

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customer acquisition telesales telemarketing customer management strategies customer service care sales through service responsible telemarketing artificial intelligence outsourcing contact center solutions ai technology customer experience sales support debt management customer retention omnichannel support inbound sales outbound sales complaints management customer loyalty data-driven insights performance metrics call center technology voice of the customer customer journey optimization flexible staffing solutions telecom industry energy sector financial services retail support automated call summaries training & development employee engagement lead generation appointment setting international operations ai noise cancellation real-time analytics scalable solutions complaint resolution strategies customer feedback agent productivity integrated systems business process outsourcing customer lifetime value multi-channel communication sales & service integration performance improvement workforce management cloud-based technology iso certifications market research consumer insights business development information technology & services marketing & advertising sales b2b