Mark Chana

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automation bots bpo collections contact center crm csat customer experience customer service first call resolution liveperson nps outsourcing customer retention sales south africa technical support telemarketing webchat zendesk business process outsourcing customer management impact sourcing training & development technology integration omnichannel support customer acquisition data management technical expertise healthcare support services retail & e-commerce solutions digital marketing loyalty program management back office support claims management telecommunications services insurance processing travel & hospitality services quality assurance voice analytics social media management market research content moderation customer experience management digital tools process optimization customer engagement training programmes employee development community impact multichannel communication sustainability initiatives financial services job creation scalability data validation agent training recruitment & staffing digital transformation cross-industry solutions client relationship management service level agreements real-time monitoring speech recognition technology cxm report recognition employee empowerment youth employment programs sales growth multilingual services community empowerment workforce development digital engagement retention strategies administration services retail e-commerce africa international clients training programs operational efficiency service quality client-centric solutions young professionals social responsibility performance improvement problem-solving frameworks diverse operations global delivery network enterprise software enterprises computer software information technology & services b2b marketing & advertising consumer internet consumers internet