Rob Koch

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managed services it consulting it outsourcing virtualization itil service desk cloud computing business continuity planning managed hosting nerc cip ferc data migration server consolidation project management unified communications wireless it support it services & it consulting managed it services network security cybersecurity cloud services disaster recovery data backup solutions advanced security services virtual chief information security officer compliance solutions penetration testing regulatory compliance remote monitoring service desk solutions it assessments enterprise architecture technology refresh cloud advisory services software defined wan unified communications as a service wireless connectivity education technology solutions it spend management incident response risk management support services infrastructure as a service hybrid cloud solutions data center outsourcing sip solutions cyber & security assessments user satisfaction first call resolution on-site support professional learning operational support it service management continuous improvement cost allocation strategy technology solutions provider client-centric approach technology integration service level agreements it resource optimization business alignment it efficiency improvements information technology & services b2b management consulting outsourcing/offshoring enterprise software enterprises computer software productivity telecommunications computer & network security