RH

Richard Hall

CTO

BrightCloud Group

London, England


Contact Information

Email
Unlock
LinkedIn

Company Information

Company
BrightCloud Group
Industry
telecommunications
Employees
30.0
Seniority
C suite
Annual Revenue
4200000.0

Technologies

Outlook Amazon AWS Apache reCAPTCHA Linkedin Marketing Solutions WordPress.org Mobile Friendly Data Analytics Node.js Docker TikTok Remote Python AI Semrush Canva

Keywords

contact centre monitoring testing ivr proactive monitoring load testing professional services for cisco contact centre ucce cvp uccx cti integration wallboard voice recording workforce management knowledgebase management knowledgebase management software contact center customer experience ccaas cloud solutions managed services consultancy customer engagement omnichannel platform workforce optimization ai integration analytics tools data management telephony solutions digital transformation platform migration cisco webex customer journey predictive analytics real-time monitoring agent productivity call recording quality management cloud technology integration services collaboration tools contact center lifecycle customer satisfaction managed support pre-sales consultancy technical expertise automated experiences service provider solution design business application integration cloud platform cx strategy employee engagement modular products resilient connectivity performance analytics advanced scheduling voice of the customer callback solutions customer loyalty business intelligence speech analytics 360-degree analytics customer relationship management hybrid solutions telephony management cloud computing enterprise software enterprises computer software information technology & services b2b consulting management consulting analytics crm sales

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