Guilherme Cerqueira

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customer experience management customer decisions customer survey methodology consumer behavior conversationbased customer decision intelligence artificial intelligence consumer analytics market research customer understanding customer experience diagnosis customer insights customer experience kpi decoding whats behind customers decisions customer experience conversation technology customer survey software customer value alignment consumer research cognitive dialogue technology technology surveys consumers survey software development ai insights user-friendly platform customer-centric products customer engagement unbiased conversations strategic planning customer decision influence market segmentation brand identification social proof swot analysis innovation strategy actionable insights customer loyalty value perception tracking product assessment qualitative insights continuous tracking customer profiles data-driven decisions investment prioritization feedback loop growth strategies customer experience (cx) voice of customer (voc) customer journey mapping competitive analysis data integration real-time analytics marketing roi brand strategy expected outcomes customer conversations predictive analytics customer research market trends customer needs assessment product innovation demand generation cohort analysis consumer insights engagement metrics customer satisfaction performance metrics empathy in business digital transformation strategic insights market positioning information technology & services enterprise software enterprises computer software b2b marketing marketing & advertising