Peter Forchhammer

Salesforce Route 53 Outlook Hubspot Hotjar Mobile Friendly Basis

strategy business development concept design marketing automation campaigns customer programmes customer experience advertising services cx strategy cx management cx design data technology data-driven insights omni-channel experience customer journey mapping personalization strategy customer loyalty kpi tracking customer profiling customer touchpoint optimization stakeholder alignment data governance cx transformation cx platform utilization consulting services customer experience execution service blueprinting campaign performance evaluation user training email marketing data migration system integration performance optimization analytics performance management customer segmentation journey diagnostics friction point identification creative concept development ux/ui design customer data platforms engagement marketing contact strategy analytics reporting customer insights workshop vendor evaluation tech roadmap development employee training business process analysis proactive customer engagement marketing technologies customer satisfaction measurement feedback loops customer interaction design cross-channel optimization technological infrastructure b2b marketing & advertising saas computer software information technology & services enterprise software enterprises management consulting