Joshua Pinkowski

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accounts receivable management 3rd party collections 1st party collections bankcard collections auto collections mortgage collections healthcare collections retail collections precharge off early out collections collections business process outsourcing medical billing insurance authorization benefit verification customer relationship management debt collection revenue generation consumer care voice analytics call center services consumer experience compliance customer retention financial services healthcare solutions fraud prevention post charge-off recovery pre charge-off solutions performance metrics customer satisfaction surveys pci compliance iso 27001 certification ssae 16 certified data security operational compliance analytical modeling call quality monitoring employee training programs client support services consumer sensitivity brand protection market segmentation integrated technology solutions predictive dialing mobile compliance manual dialing platforms employee incentives consumer centered outsourced customer management multi-channel communication crm solutions client relationships cross-industry solutions data monitoring regulatory compliance midwestern values customer base management service quality assurance crm sales enterprise software enterprises computer software information technology & services b2b computer & network security