Tracy Hayes

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health technology managed care healthcare mental illness substance use disorders intellectual & developmental disabilities medicaid insurance behavioral healthcare integrated care whole person care hospitals & health care behavioral health mental health substance use services intellectual disabilities developmental disabilities traumatic brain injury nc medicaid services tailored care management community resources emergency services crisis intervention family partnerships care coordination whole-person care health education pharmacy services health insurance marketplace medicaid tailored plan state-funded services mental health crisis line substance use recovery health equity quality improvement member rights recipient rights care managers personalized care plans access to care transportation assistance public health crisis help healthy opportunities transitions to community living housing initiatives comprehensive benefits community engagement non-emergency medical transportation eligibility services grievance procedures appeal process individual & family support wellness programs healthy aging care for children healthy living initiatives tobacco cessation health support services fraud reporting hotline patient assistance programs health care health wellness & fitness hospital & health care