David Rodriguez Francisco

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consultoria gestion de proyectos asesoria diagnostico atencion al cliente operaciones logistica workforce management cuadros de mando tecnologia contact center experiencia de cliente experiencia de empleado tom crm acd quality management business consulting & services contact center customer experience customer journey omnichannel artificial intelligence ai solutions process optimization employee experience data management quality assurance knowledge management strategic resources technology integration customer service training consultancy target operating model customer retention sales optimization automation chatbots intelligent assistants voice of customer service excellence performance metrics customer satisfaction business intelligence real-time monitoring service strategy personalized service b2b solutions b2c operations process reengineering data analytics technology stack digital transformation communication channels service metrics process efficiency project management experience factory vendor management training programs automation tools customer analytics client relationship management digital solutions operational excellence training solutions competitive advantage consulting management consulting sales enterprise software enterprises computer software information technology & services b2b analytics productivity