Chris Tutt

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software development it services & it consulting unity agent unity supervisor call center solutions vision360 analytics queue management customer engagement real-time dashboards sms queues email queues web chat queues abandoned call reduction call back solutions crm connector presence monitoring integrations with microsoft teams ui customization call handling metrics historical reporting call follow-up management agent performance tracking multi-channel communication customer experience management user-friendly interface automatic call distribution (acd) call queue visibility onboarding & provisioning plug & play deployment team collaboration call center analytics dynamic queue management gamification for agents agent empowerment tools call recording control disposition codes automated updates remote work capabilities scalability solutions cloud-based infrastructure customer satisfaction improvement business communication solutions real-time insights forecasting & planning operational efficiency data-driven decision making unified communications engagement tracking information technology & services