SR

Sandro Ruch

CTO / Head of Product & Infrastructure

ServiceOcean AG

Winterthur, Zurich


Contact Information

Email
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Company Information

Company
ServiceOcean AG
Industry
information technology & services
Employees
47.0
Seniority
C suite

Technologies

Salesforce Cloudflare DNS ExactTarget Outlook Pardot CloudFlare Hosting StatusPage IO Facebook Widget Google Tag Manager WordPress.org Mobile Friendly Facebook Custom Audiences Google Analytics Linkedin Marketing Solutions Facebook Login (Connect) Gravity Forms Remote AI

Keywords

erreichbarkeit warteschleife terminrueckruf kundenservice kostensenkung callcenter servicecenter kennzahlen virtuelles warten behavioral science it services & it consulting callcenter software inbound telephony outbound telephony online appointment booking digital queue ai for customer service data analytics customer satisfaction call management solutions ivr system appointment callbacks virtual waiting voluntary waiting customer relationship management cost optimization reduced call volume increased call availability call center integration customer experience improvement service center efficiency saas solutions a/b testing performance analytics predictive dialing customer success management contact center optimization real-time monitoring automated callbacks business case calculations service level improvement customer engagement human-like response bots minimum integration time efficient resource management call routing peak call management customer feedback surveys cloud-based call center cost-benefit analysis customer trust success stories multichannel communication high availability solutions workforce management service excellence customer service automation information technology & services crm sales enterprise software enterprises computer software b2b

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