Alexandre Lecchi

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analise e melhoria de resultados qualidade mapeamento e documentacao auditoria de processos e implantacao e planejamento outsourcing & offshoring consulting customer service sales strategy client engagement customer experience business development bpo infrastructure leasing helpdesk support automated processes multi-channel communication client satisfaction lead generation churn reduction social media support personalized service upselling techniques cross-selling strategies feedback utilization customer retention performance metrics digital transformation sales funnel management bot automation ticketing system data analysis client demographics customer feedback employee training service automation brand reputation management customer loyalty programs operational efficiency technical support helpdesk management customer journey mapping contact center reputation management process optimization customer insights customer journey support ticketing customer touchpoints brand value client retention strategies business insights client relationship management market research enhanced customer interaction outsourcing/offshoring b2b marketing & advertising sales data analytics