Dean Skelton

Outlook Microsoft Office 365 Greenhouse.io Zendesk Amazon AWS Microsoft Application Insights Atlassian Cloud Netlify Salesforce Pardot Google Tag Manager DoubleClick DoubleClick Conversion Google Analytics Vidyard WordPress.org Typekit Linkedin Marketing Solutions Google Dynamic Remarketing Mobile Friendly LiveRamp Google AdWords Conversion AI

software development debt recovery customer engagement ai communication behavioral science personalized messaging digital collections collections strategy churn reduction automated communications revenue maximization client satisfaction financial services telecommunications credit unions utility providers customer behavior analysis debt management customer interactions recovery rates efficiency in collections human psychology customer motivations delinquency management positive customer experience a/b testing alternatives data-driven engagement multi-channel strategies behavioral data engagement optimization customer loyalty risk assessment debt customer profiling targeted communication customer recovery finance technology customer journey mapping delinquency archetypes digital finance engagement metrics behavioral archetypes dynamic segmentation predictive modeling cost-effective solutions financial performance outbound call reduction operational efficiency empathy-driven collections ai-driven solutions hyper-personalized engagement customer engagement platform digital communication strategies utilities customer-centric approach empathy in collections strategic partnerships data integration customer insights financially at-risk customers innovative technology saas solutions personalized customer journeys information technology & services enterprise software enterprises computer software b2b