Alister Harris

Outlook Zendesk Amazon AWS Atlassian Cloud Netlify Hubspot Remote

customer interaction management crm multichannel customer service contact centre solutions customer experience software integration customer support saas customer service customer community ai machine learning email management task management work management web chat bots workflow automtation business process automation gpt artificial intelligence software development ai-driven automation customer service platform workflow management omnichannel communication sentiment analysis integrated technology customer experience enhancement automated workflows intelligent virtual assistant real-time summarisation contextual customer information prioritised task distribution self-service solutions gds integration cloud-based technology personalised communication cost-to-serve reduction employee engagement journey mapping data management multichannel support automated reporting customer satisfaction improvement data integration resource allocation digital transformation customer retention business process optimisation proactive customer support seamless integration continuous improvement task automation client onboarding service customization scalability customer insights duty of care solutions frictionless user journey voice of the customer automated escalations efficiency optimization digital co-pilot incident management problem-solving technology customer journey analysis business intelligence tools sales enterprise software enterprises computer software information technology & services b2b productivity