Sergey Chukanov

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software development it service management itil best practices process automation incident management problem management change management service desk automation configuration management database service level agreement management event management knowledge management service catalog management request management business process automation low-code platform enterprise service management customer relationship management financial accounting for it assets lifecycle management of it assets centralized service management self-service portal omnichannel support integration with other systems data analytics dashboard real-time incident alerts it configuration management service availability monitoring user access management employee satisfaction digital transformation scalability customizable applications smart filling in crm customer interest qualification partner sales management reporting tools service portfolio management automation of task management integration with ai technologies resource utilization tracking cloud service management mobile access user training & support templates for quick implementation regulatory compliance management performance metrics information technology & services events services crm sales enterprise software enterprises computer software b2b