Neil Wake

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fintech payments issuers acquirers emis programme managers bin sponsors technical service providers outsourcing & offshoring consulting customer support payments sector back office solutions front office solutions multilingual support 24/7 service client retention automated call routing live chat support social media integration email support transaction monitoring kyc compliance kyb processes aml tracking dispute management customer complaints consumer duty regulation omnichannel experience real-time support cloud-based platform data processing data entry automation continuous improvement customer satisfaction feedback management nps scoring language support flexible solutions scalability cost efficiency personalized solutions customized service white label solutions business continuity operational efficiency customer experience team expertise digital transformation human touch in cx insights & analytics brand protection trust & reliability client partnerships strategic alignment training & development finance technology information technology & services financial services outsourcing/offshoring