KS

Karan Sood

Chief Product and Technology Officer

SupportLogic

San Francisco, California


Contact Information

Email
Unlock
LinkedIn

Company Information

Company
SupportLogic
Industry
information technology & services
Employees
78.0
Seniority
C suite
Annual Revenue
5000000.0
Total Funding
124000000.0
Latest Funding
Series B

Technologies

Gmail Pardot Google Apps Google Cloud Hosting Salesforce Rackspace MailGun MailChimp SPF Microsoft Office 365 WP Engine Create React App The Trade Desk Zendesk Nginx Ruby On Rails reCAPTCHA YouTube Wistia LiveRamp Google Font API Linkedin Marketing Solutions Google Tag Manager Google Analytics Mobile Friendly WordPress.org Hotjar Greenhouse.io Stripe AI Remote Gainsight

Keywords

cloud infrastructure high tech enterprise software software information technology technology information & internet cognitive ai cloud support experience management ai analytics knowledge agent escalation agent sentiment agent prioritization agent voice agent routing agent coaching agent account health agent language agent customer support backlog management operational efficiency customer retention churn reduction voice of customer data extraction engine signal extraction engine context engine orchestration engine sentiment analysis proactive support customer engagement case management ai-driven insights on-demand support customer satisfaction predictive analytics automated routing actionable insights data normalization integration solutions ai-powered support dynamic alerts real-time analysis quantitative metrics customer feedback loop non-intrusive monitoring ai workflows customer experience optimization multi-channel support data-driven decision making cx data harmonization operational analytics support automation process automation cost reduction technical support services enterprises computer software information technology & services b2b internet infrastructure internet

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