Thiago Bassan

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monitoria de qualidade dashboards em tempo real speech analytics business intelligence inteligencia artificial contact center sac central de atendimento gestao de processos comissao it services & it consulting quality monitoring saas solutions contact center solutions real-time analytics customizable workflows agent performance evaluation feedback management training module automated reports performance metrics quality evaluation checklists kpis integration customer experience improvement automated monitoring audit functionality dashboard analytics api integrations remote support training management customer satisfaction surveys dynamic reporting monitoring automation compliance tracking performance dashboards monitoring strategies performance reviews compliance assessments effective feedback user management security employee training communication alerts historical data analysis engagement metrics transparency culture scorecards & ratings incident management actionable insights customer feedback loops root cause analysis intelligent automation competency assessments continual improvement programs tag clouds dynamic quizzes engagement initiatives employee incentive plans performance benchmarks analytics information technology & services