Richard Balls

Mimecast Outlook Microsoft Office 365 Rackspace Google Tag Manager Adobe Media Optimizer Vimeo Mobile Friendly Google Maps Cedexis Radar Google Font API Google Analytics Squarespace ECommerce Typekit SAP Basis

voice of the customer real time feedback social media research sentiment analysis online research scripting & programming portal & dashboard building customer experience employee engagement customer engagement voice of the employee nps customer effort text analytics cx strategy insight consulting benchmarking tools customer feedback experience improvement automated reporting continuous improvement analytics & modeling closed loop feedback customer journey mapping qualitative research quantitative analysis brand tracking market segmentation service design feedback management product development data integration cx metrics csat ces ai integration customer insights data-driven decisions customer segmentation personalization operational efficiency stakeholder engagement cx transformation storytelling customer closeness surveys automated dashboards customer loyalty root cause analysis experience design commercial strategy impact analysis journey analysis emotion-driven strategy customer touchpoints decision-making frameworks customer expectations enterprise software enterprises computer software information technology & services b2b