David Hammer

Salesforce Netriplex Outlook Marketo Microsoft Office 365 Pardot Microsoft Azure Hosting Hubspot WP Engine Atlassian Cloud React DoubleClick Varnish ShareThis Google Dynamic Remarketing reCAPTCHA DoubleClick Conversion Google Tag Manager New Relic Google Analytics Linkedin Marketing Solutions Mobile Friendly Wistia CrazyEgg Nginx Vimeo

service quality assurance ip communications quality unified communications quality voice quality performance testing performance monitoring network monitoring voip & ivr testing voip monitoring predictive analytics contact center performance contact center assurance ivr testing customer experience omnichannel contact center software networking information technology software development contact center testing ivr performance test automation cx quality cloud migration assurance automated testing end-to-end testing proactive monitoring service assurance omnichannel testing regression testing agent experience voip testing network performance hybrid cloud architecture real-world engagement load testing cx health check voice quality monitoring sip trunking enterprise solutions remote workforce monitoring software deployment service continuity contact center optimization network interoperability digital customer journey security compliance outbound dialing automation voicewatch agent productivity user acceptance testing ivr documentation call flow optimization automated performance monitoring cx metrics customer interaction simulation telecom service quality service level assurance cloud-based solutions customer satisfaction automated script design webrtc testing transparency in testing logging & diagnostics customer journey mapping cx testing quality assurance contact center solutions ivr optimization cloud-based platform saas solutions operational flexibility technology integration analytics ccaas ucaas large enterprises financial services healthcare fortune 500 partner program real-time communication voice systems monitoring customer engagement testing automation business outcomes operational risks technology issues resolution information technology & services enterprise software enterprises computer software b2b health care health wellness & fitness hospital & health care