IA

Ian Aitchison

Chief Executive Officer

COPC Inc.


Contact Information

Email
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Company Information

Company
COPC Inc.
Industry
management consulting
Employees
240.0
Seniority
C suite
Annual Revenue
24000000.0

Technologies

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Keywords

contact center benchmarking operational certification outsourcing performance improvement consulting training vendor management organizations customer experience customer journey mapping call centres customer satisfaction call centers contact centers service journey cx research business consulting & services cx consulting contact center operations cx technology certification benchmarking performance management quality management vendor management employee engagement multichannel support process improvement service journey management data analysis customer service optimization workforce management strategic sourcing best practices cx standards digital transformation outsourced services continuous improvement premium benchmarking customer feedback call center management operational excellence cx metrics root cause analysis customer loyalty contact center training cx strategies employee retention quality assurance cx report case studies virtual training in-person training webinars industry standards performance benchmarks customer operations service level optimization contact center certification demand planning operational improvement training programs research contact center optimization technology design global brands business process outsourcing healthcare consulting telecommunications retail financial services multichannel customer service data-driven insights copc standards brand loyalty service delivery employee experience performance metrics industry best practices customer service operations outsourcing solutions customer experience management consulting services customer engagement service improvement operational efficiency customer experience standards journey optimization voice of the customer compliance management consulting data analytics

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