Dustin Theilacker

Outlook Hubspot MongoDB QuickBooks

customer care billing meter data management ami ebusiness suite c2m ouaf ccs project management managed services professional services customer digital selfservice digital engagement utilities change management cis maximo ams it ot cyber security customer experience oracle energy & water utility solutions it/ot lifecycle advisory services implementation services payment processing bill presentment self-service portal cis integration customer touch points project management office organizational change management application maintenance data governance customer dashboards agent dashboards real-time analytics it service management technological integration business process assessment vendor evaluation quality assurance testing mobile application payment processing with cis customer satisfaction customized solutions operational efficiency comprehensive support services business technology planning user experience design call center optimization customer information systems financial investment models data accessibility digital transformation performance improvement customer behavior analytics utility management smart meter integration customer portal client consultation defined strategy development effective solution deployment regulatory compliance utility service optimization holistic business assessment productivity professional training & coaching computer & network security information technology & services internet computer software