PA

Paulo Amaral

CEO - General Manager

2CX

Sao Paulo, State of Sao Paulo


Contact Information

Email
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LinkedIn

Company Information

Company
2CX
Industry
information technology & services
Employees
130.0
Seniority
C suite

Technologies

Sendgrid Outlook Amazon AWS

Keywords

it services & it consulting omnichannel predictive dialer digital agents interactive voice response speech analytics automated voice bots self-service portal crm integration quality module call recording customer experience automation robotics text bots customer satisfaction voice recognition user-friendly interface data analytics 24/7 support dynamic messaging digital transformation contact center solutions real-time management cost reduction process efficiency customer interaction nps (net promoter score) voice ai customer insights workflow optimization business intelligence campaign management multiple communication channels high call volume handling standardized communication customization options scalability solutions lead generation performance reporting call monitoring process automation customer journey mapping data security ticketing system user empowerment feedback mechanism response time improvement engagement solutions task automation information technology & services analytics marketing & advertising sales computer & network security

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