Antony Makins

Route 53 Microsoft Office 365 Google Cloud Hosting Hubspot Google Dynamic Remarketing Hotjar Varnish Wix Mobile Friendly Linkedin Marketing Solutions DoubleClick DoubleClick Conversion Google Tag Manager Data Analytics Sisense SharePoint AI

call centre bi omni channel reporting & communications open platform integrated dialer vicidial freshworks futurist exponential technology ai big data speech analytic & transcription conversational ai ai data analytics technology information & media omnichannel solutions contact centre software inbound customer engagement outbound customer engagement ai automation agent efficiency data analytics data validation call centre technology performance optimization customer experience improvement ivr solutions predictive dialling customer support cloud contact centre real-time monitoring skill-based routing automated dialling data security payment processing customer engagement social media integration live chat solutions email support customer transcriptions speech analytics quality assurance real-time reporting visualization tools scripting tools intelligent routing multi-channel communication crm integration customer feedback agent training workforce management customized solutions call prioritization optimized scheduling data cleaning customer interaction management performance metrics compliance standards customer satisfaction error reduction productivity enhancement data management user-friendly interface seamless integrations analytics tools enterprise software enterprises computer software information technology & services b2b computer & network security