Sheng-Yang Chiu

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software development customer service platform ai-powered support omnichannel messenger helpdesk ticketing contact management automation customer engagement real-time support 360-degree customer view data-driven insights sla management reporting & analytics live chat support sms communication whatsapp integration facebook messenger support shared inboxes workflow automation pre-built templates feedback surveys task management communication channels personalized responses cloud-based solution data enrichment custom workflows multi-channel support team collaboration easy setup pay-per-use model customer satisfaction performance tracking integration capabilities real-time reporting customer history automated call transcripts ai-driven responses text paraphrasing collaboration features segment management customer retention scalability customizable workflows intuitive interface user-friendly small business solutions data security customer insights business communication information technology & services productivity computer & network security