Soumya Chatterjee

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saas technology loyalty programs loyalty program design & consultancy omnichannel consumer engagement consulting crm & loyalty consumer analytics panbank loyalty program for banks loyalty platform for online platforms mobile commerce social commerce payments e-commerce consumer internet internet information technology it services & it consulting crm customer data platform customer experience loyalty program feedback management ticket management conversational commerce abandoned cart recovery marketing automation business intelligence customer engagement campaign management sales management lead management customer retention omni-channel strategy real-time rewards personalized offers data analytics customer lifecycle management brand loyalty customer insights voice of customer lead tracking customer journey mapping segmentation campaign effectiveness digital payment solutions customer loyalty solutions consumer behavior trade marketing retail insights omnichannel experience kpi monitoring customer satisfaction nps improvement marketing strategy customer retention strategies dedicated support customized solutions intelligent segmentation instant resolution performance tracking e-commerce solutions referral programs points redemption client testimonials user-friendly interface custom analytics engagement metrics cloud-based crm personalized rewards data-driven insights retail solutions b2c b2b brand advocacy analytics customer support multi-channel support industry-agnostic customer experience solutions loyalty program toolkit seamless customer experiences actionable insights customer segmentation digital commerce customer loyalty enterprise solutions small & medium businesses customer relationship management customer journey customer advocacy retail industry healthcare industry bfsi food & beverage hospitality service industries consumers information technology & services financial services sales enterprise software enterprises computer software marketing & advertising saas consumer goods leisure travel & tourism