David Peterson

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strategic planning tactical execution call center solutions voice & data consulting healthcare consulting contact center consulting telecommunications consulting management consulting customer experience customer service integration call center consulting contact center assessment call center contact center consolidation & migration outsource planning healthcare consulting services procurement & project management public speaking business consulting & services operational assessments workforce optimization outsourcing management custom training programs procurement management technology solutions systems integration customer experience optimization operational improvement business process simplification client management expert witness services telecommunications assessments continuous improvement customer service excellence data gathering techniques b2b consulting business-to-business clients ecommerce client solutions financial services strategy government project management insurance consulting marketing strategy development non-profit client services utilities consulting technology procurement call center assessments telecom infrastructure assessment recruitment support performance measurement quality monitoring programs forecasting & scheduling project management expertise call handling efficiency client relationship management training design & implementation customer satisfaction improvement supplier evaluation processes cost reduction strategies scalable solutions innovation in customer service multi-site contact center management