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water & sewerage water services sewerage services consumer protection regulatory body licensing permit issuance water supply management wastewater management customer service public utilities user complaints tariff adjustments water quality monitoring water treatment sewer system maintenance complaint resolution government regulations industry standards sustainable water supply non-revenue water reduction national water policy water distribution wastewater treatment water conservation public awareness programs community outreach environmental impact legislation compliance service standards technical guidelines training & development workshop facilitation inspectorate services advisory roles financial transparency stakeholder engagement risk management data management emergency response project management grant applications investment in infrastructure public consultations technological innovation industry partnerships legal framework research & development performance evaluation productivity