Tracey Scheffler

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technology implementation workforce management social media monitoring power bi dashboards call flow design contact center strategy contact center workforce strategy salesforce bot development wfm software implementation telephony innovation revenue growth ai bots chat implementation channel strategy business consulting & services wfm consulting process implementation performance reporting operational transformation business intelligence contact center solutions strategic staffing scheduling optimization real-time monitoring cost reduction telephony enhancements automation solutions agent productivity chatbot integration self-service technology crm integration data analysis forecasting staffing efficiency customer experience improvement training & mentorship operational insights technology improvements performance dashboards sales development client consulting labor cost management resource allocation contact volume management customer wait time reduction agent retention strategies omni-channel strategy service level agreements queue management work at home solutions near shore staffing on shore staffing off shore staffing performance metrics operational improvement plans process gaps analysis client testimonials cost per contact reduction virtual assistance technology consumer internet consumers internet information technology & services management consulting analytics data analytics