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relation client acquisition fidelisation externalisation cycle de vie client gestion multicanal service clients leads televente signature satisfaction clients voicebot assistant vocal conversation telephone call centers customer relationship customer journey omnichannel solutions lead generation customer acquisition customer retention client satisfaction customer service business process outsourcing telemarketing crm integration data management customer feedback social media management email management automated responses voice broadcasting chat support ivr solutions customer engagement salesforce expertise data protection cloud solutions digital innovation customer loyalty contact center operations performance monitoring employee training human resource management customer insights market research call center technology lead qualification customer communication digital transformation feedback analysis crisis management business strategy customer surveys quality assurance regulatory compliance employee retention cross-selling upselling data analytics experience optimization cost-effective solutions localized support multilingual support community engagement facilities services marketing & advertising sales cloud computing enterprise software enterprises computer software information technology & services b2b